$15.00
This paper reflects the process changes, cultural evolution, and strategy shifts needed for the author’s team to embrace and effectively pursue top delivery performance to customers. It highlights the successes and struggles of the plant and team in getting to a sustained performance level. These successes resulted in achieving a delivery performance award from a key customer and internally becoming the company’s most customer-friendly plant.
This paper reflects the process changes, cultural evolution, and strategy shifts needed for the author’s team to embrace and effectively pursue top delivery performance to customers. It highlights the successes and struggles of the plant and team in getting to a sustained performance level. These successes resulted in achieving a delivery performance award from a key customer and internally becoming the company’s most customer-friendly plant.
| Author(s) | Nick Buschur, General Cable, USA |
|---|---|
| Publication/Event/Pages | Paper presented at WAI's 79th Annual Convention (Interwire) in Cleveland, April, 2009. |
| Year | 2009 |
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