Description
Bekaert’s CEO won the first European Foundation for Quality Management (EFQM) Award for leadership in 1990 and won the first award for a company in 1992. TQM has been a driving force at Bekaert since 1983, and a key to competitive breakthroughs. The paper will describe the Total Quality process at Bekaert. The presentation will be practical, talk about breakthroughs in the wire industry, and discuss lessons learned.