ISO-9004, a springboard to TQM

ISO-9004, a springboard to TQM

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The total quality management (TQM) approach of Bekaert will be explained. The implementation of TQM is based on managerial, cooperational and technical tools and on the quality system which is based on ISO-9004. More in detail the paper explains the concept, structure, application and difficulties in the development of ISO-9004 in the different plants and functional units ob Bekaert, steelcord. In the realization of TQM it may become obvious why certification for us has only limited value.

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Description

The total quality management (TQM) approach of Bekaert will be explained. The implementation of TQM is based on managerial, cooperational and technical tools and on the quality system which is based on ISO-9004. More in detail the paper explains the concept, structure, application and difficulties in the development of ISO-9004 in the different plants and functional units ob Bekaert, steelcord. In the realization of TQM it may become obvious why certification for us has only limited value.

Additional information

Author(s)

Lionel Van Poucke, N.V. Bekaert, S.A., Belgium.
Publication/Event/Pages

Paper presented at WAI 64th Annual Convention, Detroit, MI USA. Paper published in Wire Journal International, Oct. 1994, pg. 68.
Year

1994

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